Thank you for choosing Oumurs for your purchase, we value your satisfaction and strive to provide high-quality products. You can reach out to us when you have issues with your product or to quickly help resolve any other issue you're experiencing.

 

How to Claim the Warranty

Please contact our customer service to confirm whether the product you purchased is eligible for warranty service. The warranty applies to products purchased on Oumursmotorpart.com.

1. Only the original buyer is eligible for warranty coverage.
2. When making any warranty claim, a proof of purchase must be presented.
3. Approved warranty returns should be sent to Oumurs within 7 days; contact us for possible extensions.
4. The customer must cover the return shipping costs to Oumurs and provide the tracking number.
5. For products bought through Amazon, eBay, or authorized Oumur dealers, please initiate warranty claims through the respective platforms.

We back product quality with warranties varying in duration and coverage depending on the product. The warranty period is from the date of purchase. During this period, for products that are eligible for warranty, we will repair or replace any defective product free of charge.

1. Contact Service team to submit a warranty request
2. Get the Replacement (Once you get a response email from Oumurs the replacement will be shipped within 2 business days.)

 

What is not Covered by the Warranty?

1. Purchases from unauthorized dealers.
2. Damage resulting from improper installation or misuse.
3. Lost or stolen products.
4. Non-quality-related issues.
5. Installation cost, labor cost, diagnostics tracking service, towing, rental car, or any other expense unrelated to the products.

 

Frequently Asked Questions (FAQ)

1. When does the warranty begin?
   The warranty begins from the date of purchase.
2. What if I don't have any proof of purchase?
   ● If you made your purchase through www.oumursmotorpart.com, we could locate your order information using your email address, name or shipping address.
   ● If you made your purchase through authorized Oumurs dealers, you may contact the dealers.
   ● If the product was a gift, please ask the giver to provide a copy of the receipt or claim the warranty on your behalf.
3. Will the warranty be renewed if my product is replaced?
   The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.